RBS Telephony Customer Adviser

The Requirements

You will take calls from customers and handle a huge variety of requests and queries, always ensuring the customer recieves both the best possible advise and an excellent experience. When its appropriate, you’ll offer customers products and services which are right for them, either selling them yourself or passing the opportunity over to a colleague.

You will work to individual and team based targets for service standards and will consistently apply the Banks service processes and support tools. You will also adhere at all times to internal and external regulatory, operational and credit control systems and procedures

•Offer a high standard of customer service in any telephone contact
•Respond to customers’ needs, working to defined productivity and performance standards
•Provide information on products and services using set guidelines, procedures and systems
•Identify opportunities when they arise, explaining the benefits of various products or services
•Be aware of changes in products, services and policy to provide the best advice to customers

We’ll expect you to be professional, helpful, clear and understanding, as well as minimising the time a customer is kept on hold and maximising the time you are available to take calls.

More details here