Standard Life House, Edin, Scotland
£13,560- £21,855 + an excellent benefits package
In an industry that is constantly evolving and ushering in new changes – including RDR and pensions reform – we’re proud to say that Standard Life have long been leaders. In fact, we’re welcoming more customers to our business and creating more opportunities for people passionate about great service. Join us in this key role and you’ll ensure that we deliver the kind of service that exceeds our customers’ needs – keeping them happy and keeping Standard Life at the forefront of financial services.
Handling requests and queries from customers and customers’ representatives, you’ll use each and every interaction as an opportunity to build a good rapport and a stronger relationship. You’ll achieve that not just with a warm and professional manner – but also by delivering the accurate information and excellent service that the customer needs to make informed decisions about their financial future. While you’ll look to offer a first-class service when people get in touch, you’ll also look to make sure our customers know the benefits of the alternative online options for getting the most from us.
It doesn’t matter if this would be your first role in financial services, but you should know what great customer service is all about – and you should have the dedication, focus and communication skills to deliver it time and time again. Of course, it would be ideal if you had a good understanding of financial services products and services, but what’s more important is that you excel as part of a team and you’re focused on the same thing we are: the customer.
With so many roles available in Edinburgh, we’ll be bringing in our new generation of customer service specialists in two waves – with the first this autumn, and the second in early 2014. Whenever you join us, you’ll find an excellent working environment and a package that is competitive, flexible and rewards performance. This includes bonus, flexible benefits, flexitime and at least 28 days holiday.