Service Advisor Trainee – Lochrin Autos Edinburgh Ltd

Location: Edinburgh
Full Time/Part Time: Full Time
Hours: 40 Hours Per Week
Salary: Above National Minimum Wage

Job description
to work in friendly family run garage in city centre.
Must be reliable.
No experience necessary as full training will be provided.
Should have excellent customer handling ability, good IT and admin skills, and a flexible, team player approach to the
job. The successful candidate should ideally have a cheerful, outgoing personality, and a friendly and ‘smiling’
telephone manner.
You will need to be a confident communicator, well presented and have a professional and disciplined approach to your
work at all times. You work well as part of a team and understand that you have to establish good working
relationships to allow you to be able to do your job to the best of your ability.
You have a clear understanding thatcustomers come first and you have a friendly, consistent and process driven approach ensuring that your customers enjoy the highest standards of customer service. You will show high levels of initiative towards customers and work, constantly looking of ways to help or improve the service provided.
The role will involve taking bookings from customers using a diary system, greeting the customers when they enter the reception, ensuring that you have a clear understanding of the work required and liaising with the customer and the workshop to ensure that all parties are updated as to the progress through the workshop and any additional work to be carried out and opportunities to up sell additional work. You will be responsible for the administration of the process including invoicing which you present to the customer and explain in detail on their return. You will be a strong sales person with a track record of the ability to sell additional services and required work to customers via the telephone or face to face. This is a very brief description of the role as there are numerous other parts to the role. If you feel that you have the credentials and would like to be considered then we very much look forward to hearing from you.

To apply please email your CV and cover letter to info@lochrinautos.com